Support

Alcatraz Island Guide – Customer Support · www.alcatrazislandguide.com

How to Reach Us

Our customer support is available exclusively via email. Please contact us at:

We aim to respond to all inquiries within 24 hours. For urgent matters related to an upcoming tour within 72 hours, please include "URGENT" in your email subject line.

Frequently Asked Questions

Contact Support

Tours Guide LLC
418 Broadway Ste N, Albany, NY 12207
Email: support@alcatrazislandguide.com
Website: www.alcatrazislandguide.com

Support

How to Reach Us

Frequently Asked Questions

How do I receive my tickets after booking?

Can I change the date or time of my tour?

What is Ticket Assurance?

I did not receive a confirmation email. What should I do?

My tour is within 72 hours and I need to cancel. Is there anything I can do?

Are you the tour operator?

What if I have a complaint about the tour experience itself?

Do you offer group bookings?

Contact Support