Privacy Policy

Effective Date: June 1, 2025
Last Updated: June 1, 2025

1. Introduction

Alcatraz Island Guide, operated by Tours Guide LLC ("we," "us," or "our"), operates the website www.alcatrazislandguide.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase tickets through us.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

a. Information You Provide Directly

• Full name
• Email address
• Phone number (if provided)
• Billing and payment information
• Any other information submitted through our contact or booking forms

b. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Referring URLs
• Cookies and similar tracking technologies

c. Payment Information

Payment transactions are processed through third-party payment processors. We do not store full credit card numbers on our servers. Please review your payment processor's privacy policy for details on how your financial data is handled.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your ticket orders
• Send booking confirmations and relevant communications
• Respond to customer support inquiries
• Improve our website and services
• Comply with applicable laws and regulations
• Prevent fraud and unauthorized transactions
• Send promotional emails (only with your consent; you may opt out at any time)

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and processing transactions (e.g., payment processors, email service providers)
• Tour operators or vendors to the extent necessary to fulfill your booking
• Law enforcement or government agencies if required by law, court order, or legal process
• Successors in the event of a merger, acquisition, or sale of business assets

All third parties we work with are required to protect your information in accordance with applicable law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You may disable cookies through your browser settings; however, some features of our website may not function properly without them.

6. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, disclose, or sell
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please email us at support@alcatrazislandguide.com.

7. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Tours Guide LLC
418 Broadway Ste N, Albany, NY 12207
Email: support@alcatrazislandguide.com
Website: www.alcatrazislandguide.com